1.Information We Collect

Lead and inquiry information. When you fill out a form on our website, request information, or are entered by our staff as a prospective client, we collect the contact details you provide, typically name, phone number, email address, and any notes about your goals or scheduling.

Account information. When an account is created for you (by you or by gym staff): your name, email address, phone number, mailing address, and date of birth. Staff may set a temporary password that you change on first sign-in.

Training and health information. Because the Service exists to manage personal training, we collect fitness-related information you or your coach enter, including: assigned workouts and the weights, reps, sets, and effort (RPE) you log; body measurements such as body weight, girth measurements, and body-fat percentage; weekly check-ins (ratings and notes); and session attendance and scheduling.

Content you provide. Messages you send through the app, posts and comments you make in the Community feed, "wins" recorded for you, and photos you choose to upload.

Device and usage information. A push-notification token for your device, your interactions with the app, and basic device/operating-system and diagnostic information.

Advertising and analytics technologies. Our website uses cookies, pixels, and similar tracking technologies, including the Meta (Facebook) Pixel and Google Ads tracking, to measure ad performance and build custom or lookalike audiences for advertising. These tools may collect information about your browsing behavior on our site and elsewhere.

Spam and bot protection. Our forms are protected by Google reCAPTCHA, which collects technical information such as your IP address and browser signals to help distinguish human visitors from automated bots. Use of reCAPTCHA is subject to Google's own Privacy Policy and Terms of Service.

Coach calendar connection (staff only). If a coach chooses to connect their Google Calendar, we use Google's API to read free/busy times from the calendars they select and to create, update, and delete calendar events for their training sessions. To do this we store a Google authorization (refresh) token. We do not read the contents of unrelated calendar events. A coach can disconnect at any time.

2.How We Use Information

• To provide the Service: training plans, scheduling and booking, messaging, progress tracking, and payments/payroll for staff.
• To respond to inquiries and follow up with prospective clients.
• To send notifications you've enabled, such as session reminders, new messages, and new assigned workouts.
• To send communications you've consented to receive, as described in Section 3.
• To operate, secure, support, and improve the Service.

We do not use your health or training information for advertising, and we do not sell your personal information.

3.Communications: SMS and Email

Transactional messages. We send messages related to your use of the Service, for example appointment confirmations and reminders, account and security notices, and password-reset codes. These are not marketing and are part of providing the Service.

Marketing messages. By submitting a form on our website, a Facebook or Instagram lead ad, a Google ad landing page, or by otherwise providing your phone number and checking a consent box, you provide prior express written consent to receive automated marketing calls and text messages from Divine Fitness at the phone number or email address you provide, regardless of which platform you submitted your information through. Consent captured through one channel applies to communications sent through our CRM platform (GoHighLevel) across email and SMS.

Our forms display this consent checkbox, which must be actively checked (it is never pre-checked) before the form can be submitted:

"By providing your phone number, you agree to receive text messages from Divine Fitness. Message and data rates may apply. Message frequency varies."

• Consent is not a condition of purchasing any goods or services.
• Message frequency varies. Message and data rates may apply.
• To stop text messages, reply STOP to any message; reply HELP for help. To stop marketing emails, use the unsubscribe link in any email. Opting out of marketing does not stop transactional messages.
• Carriers are not liable for delayed or undelivered messages.

5.How Information Is Shared

• Your coach and authorized gym staff can see your training data, check-ins, attendance, and messages, this is the core function of the Service.
• Service providers that process data on our behalf under contract: Supabase (database and authentication hosting), Expo (push-notification delivery to Apple and Google), Resend (transactional email), and GoHighLevel (GHL), our marketing and customer relationship management platform, which stores lead and client contact information and delivers consented SMS/email campaigns and appointment communications on our behalf.
• Google, only for a coach who connects Google Calendar, as described in Section 1.
• Legal and safety: if required by law or to protect the rights, property, or safety of our users or the public.

6.Push Notifications

If you allow notifications, messages are delivered through Expo's push service and Apple Push Notification service / Firebase Cloud Messaging. You can turn notifications off at any time in your device settings.

7.Data Retention and Deletion

You can permanently delete your account and associated personal data from within the app: open your profile and choose Delete account. You may also request deletion by emailing Ch************@*********ne.com. When you delete your account, we remove your personal information from our active systems; residual copies in encrypted backups are purged on a rolling schedule.

8.Security

Data is encrypted in transit (HTTPS/TLS). Access to personal data is limited to authorized personnel and the coaches assigned to you.

9.Children's Privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

10.Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act; we honor verifiable requests to the extent required by law.

Nevada Residents

Nevada residents have the right under Nevada law (NRS 603A) to opt out of the sale of certain personal information. Divine Fitness does not sell personal information for monetary consideration. To submit a Nevada opt-out request, email Ch************@*********ne.com.

11.Changes to This Policy

We may update this Policy. Material changes will be reflected by the "Last updated" date above and, where appropriate, an in-app or email notice.

12.Contact Us